Terms and Conditions MDG99 — Complete Platform Usage Guide

01 Definitions and Scope of Application

In this Terms and Conditions document, "MDG99", "we", "Platform", or "company" refers to the online casino platform operator accessible at mdg99.onl. "User", "member", "player", or "you" refers to any individual who accesses, registers for, or uses any services provided by MDG99.

These Terms and Conditions apply to all users of the mdg99 platform regardless of access method, whether via web browser, mobile app for Android or iOS, or any other device. Continued use of the platform following any amendment to the Terms and Conditions constitutes acceptance of the revised terms.

This document should be read together with the Privacy Policy and the Responsible Gaming mdg99, which forms part of the overall agreement between you and mdg99.

02 Member Eligibility

To register and use the MDG99 platform, you must meet all of the following requirements without exception:

• At least 18 years old at the date of registration.
• Not listed on any self-exclusion list or gambling ban imposed by any relevant authority.
• Register only one account per individual — multiple accounts are not permitted.
• Provide accurate, truthful, and up-to-date personal information during registration.
• Not acting on behalf of any third party or business entity without written authorisation from MDG99.

Mdg99 reserves the right to request proof of age at any time. If a user is found to be under 18 years of age, their account will be immediately suspended, all balances will be forfeited, and the matter may be reported to the relevant authorities in accordance with applicable law.

03 Account Registration and Verification

The mdg99 account registration process is free and straightforward. You are required to provide the following information when registering: full name (as shown on your identification document), an active phone number, a valid email address, and a strong password. All information must be accurate and truthful — mdg99 is not responsible for any issues arising from false or inaccurate information provided by the user.

Identity verification (KYC — Know Your Customer) is mandatory before your first withdrawal is processed. Accepted documents for verification include the MyKad national identity card, a valid Malaysian passport, or other identification documents accepted by mdg99. The verification process is typically completed within 24 to 48 working hours.

Each individual is permitted to hold only one account at mdg99. If the system detects multiple accounts registered by the same individual — based on IP address, device information, phone number, or financial details — all associated accounts will be suspended and balances may be forfeited pending further investigation.

04 Deposits and Payment Methods

Mdg99 supports a wide range of safe and convenient deposit methods for Malaysian players, including FPX bank transfers, local bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong, and others), and popular e-wallets. All deposits are processed using 256-bit SSL encryption to ensure the security of your transactions.

The minimum deposit amount per transaction is RM 30. MDG99 does not charge any additional fees for deposits; however, your bank or payment provider may impose certain charges beyond our control.

• FPX deposits and local bank transfers are processed almost instantly.
• E-wallet withdrawals are typically processed within 5 to 15 minutes.
• All deposits must come from an account in your own name — third-party deposits are not accepted.
• MDG99 reserves the right to request proof of payment method ownership at any time.

05 Fund Withdrawal and Wins

Winnings withdrawn from mdg99 are transferred directly to your Malaysian bank account. The minimum withdrawal amount is RM 50 per transaction. Withdrawals may only be made to a bank account in your own name that has been verified during the KYC process.

Withdrawal processing time depends on your account verification status:

• Fully Verified Account: Withdrawals are processed within 1 to 3 working hours.
• Account Pending Verification: Withdrawals may take up to 5 working days.
• Withdrawals exceeding a certain amount may require additional review by the mdg99 finance team.

MDG99 reserves the right to suspend or withhold withdrawals if any suspicious activity is detected, including but not limited to attempted fraud, use of multiple accounts, or violations of bonus terms. In such cases, the MDG99 security team will contact you via email or Live Chat for further information.

06 Bonuses, Promotions, and Wagering Requirements

All bonuses and promotions offered by mdg99 are subject to wagering requirements as specified for each offer. These wagering requirements are clearly stated on the relevant promotions page and must be met before any winnings derived from a bonus can be withdrawn.

• The MDG99 welcome bonus is for new members only and may be claimed once.
• Wagering requirements are typically between 20x and 35x the bonus amount received, depending on the type of promotion.
• Some games may contribute a different percentage towards the bonus wagering requirement.
• Unused bonuses within the specified period will expire automatically.
• MDG99 reserves the right to void related bonuses and wins if there is evidence of promotional abuse.

Mdg99 strictly prohibits any form of bonus abuse or collusion between players to manipulate the promotions system. Any such attempt will result in permanent account closure and forfeiture of all balances.

07 Game Rules and Player Conduct

Mdg99 is committed to providing a fair, safe, and enjoyable gaming environment for all players. All players are required to adhere to the following code of conduct while using the platform:

• Using automated software, bots, or any unauthorized tools to play is strictly prohibited.
• Attempting to exploit any bugs or technical vulnerabilities on the platform is strictly prohibited.
• Communicating in an abusive, threatening, or harassing manner towards other players or MDG99 staff is strictly prohibited.
• Sharing your account login credentials with any other party is strictly prohibited.
• All game results are final and cannot be disputed once a round has ended.

In the event of a technical disruption during an active game round, mdg99 will endeavour to resolve the interrupted round based on system records. In cases where a round cannot be completed, the bet will be fully refunded to the player's account. mdg99 is not responsible for any losses caused by internet disruptions on the player's end.

08 Account Security and User Responsibilities

Your account security is a shared responsibility between MDG99 and you as the user. MDG99 provides multiple layers of security including two-factor authentication (2FA), login notifications, and continuous account activity monitoring. However, you are also responsible for keeping your account secure.

• Use a strong, unique password that is not used on any other platform.
• Do not share your password or login credentials with anyone.
• Log out of your account after each session, especially on shared devices.
• Report to MDG99 immediately if you suspect your account has been accessed without authorization.
• Enable two-factor authentication via your account settings for added protection.

Mdg99 will not be held liable for any losses arising from unauthorised use of an account due to a user's negligence in safeguarding their login credentials.

09 Account Suspension and Closure

Mdg99 reserves the right to suspend or close any user's account at any time without prior notice if any provision of these Terms and Conditions is violated. Grounds for suspension or account closure include, but are not limited to:

• Fraud, hacking, or any illegal activity on the platform.
• Multiple account registrations by the same individual.
• Bonus abuse or manipulation of the promotions system.
• Providing false or misleading information during registration or KYC verification.
• Use of unauthorised payment methods or payment under another person's name.

Users may also voluntarily close their account at any time by contacting the mdg99 support team via Live Chat. In the case of a voluntary account closure, any eligible balance will be returned to your bank account within 5 working days, subject to the settlement of any outstanding wagering.

10 MDG99 Limitation of Liability

Mdg99 provides its platform and services on an "as-is" basis. While we make every effort to ensure the platform operates smoothly and without interruption, mdg99 makes no guarantee that the platform will be entirely free from technical errors, disruptions, or downtime.

Mdg99 is not liable for any indirect, consequential, special, or incidental losses arising from the use of the platform, including:

• Financial losses resulting from game outcomes.
• Service disruptions due to system maintenance or unforeseen events.
• Losses arising from the failure of third parties such as game providers or payment gateways.
• Any damages resulting from unauthorised access not caused by mdg99's negligence.

11 Data Protection and Privacy

Mdg99 takes user privacy very seriously. All personal information collected during registration and use of the platform is handled with care in accordance with our strict privacy policy, aligned with internationally recognised data protection principles.

Your personal data will not be sold, transferred, or disclosed to third parties without your consent, except in the following cases permitted by law:

• When required by a regulatory body or legal authority.
• For payment processing purposes through approved payment gateways.
• For identity verification purposes through trusted KYC providers.

For more information on how MDG99 collects, stores, and protects your personal data, please refer to Privacy Policy page in full.

12 Amendments to Terms and Governing Law

MDG99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material amendments will be communicated to registered members via email or in-platform notification at least 7 days before taking effect, unless the amendment is made for security reasons or urgent legal requirements that necessitate immediate action.

Continued use of the mdg99 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before it takes effect.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation between both parties before any legal action is taken.