Your privacy is more than a legal obligation to us — it is a commitment we take seriously. This document transparently explains how MDG99 collects, uses, stores, and protects the personal data of every player in Malaysia.
MDG99 is an online casino platform operating for players in Malaysia. We understand that your personal data is a trust you place in us, and we take that responsibility seriously. This Privacy Policy is drafted to provide a clear and transparent understanding of our data management practices.
This Privacy Policy applies to all individuals who access or use the MDG99 platform, including the website at mdg99.onl, the MDG99 mobile app for Android and iOS, and any related services we provide. By using any MDG99 service, you agree to the data collection and usage practices described in this document.
We update this Privacy Policy from time to time to ensure it reflects our latest practices and complies with applicable data protection regulations. Any material updates will be communicated to you via your registered email or in-platform notification.
MDG99 only collects data that is genuinely necessary to provide quality services and meet applicable legal requirements. The following are the categories of data we collect:
Full name as per identity document, MyKad number or passport number, date of birth, gender, and nationality. This information is required for the identity verification (KYC) process, which is a compliance requirement for online gambling platforms.
Email address, mobile phone number, and residential address. This data is used for account-related communications, transaction verification, and customer support.
Bank account details (bank name, account number, account holder name), deposit and withdrawal records, transaction history, and payment methods used. We do not directly store credit or debit card numbers — all transactions are processed through integrated payment gateways with internationally recognised security certifications.
Game history, wagering records, wins and losses, session duration, and game preferences. This data is used for security purposes, fraud detection, and to help us better understand our players' needs.
IP address, browser type, device operating system, screen resolution, time zone, and cookie data. This information is collected automatically for security, fraud detection, and user experience improvement purposes.
| Data Category | Example Information | Retention Period |
|---|---|---|
| Identity | Full name, MyKad, date of birth | Lifetime of account + 7 years |
| Contact Data | Email, phone number | Lifetime of account |
| Financial Data | Transaction records, bank account | 7 years after transaction |
| Gaming Activity | Wagering history, play sessions | 5 years |
| Technical Data | IP address, device information | 2 years |
MDG99 collects personal data through several different channels, depending on the type of interaction you have with our platform:
Every piece of data we collect has a clear and legitimate purpose. MDG99 uses your personal data for the following purposes:
MDG99 does not sell, lend, or trade your personal data to any third party for their commercial benefit. However, there are limited situations where we need to share your data with trusted parties:
MDG99 works with carefully selected third-party service providers, including internationally certified payment gateway providers, internationally licensed gaming software providers, trusted KYC verification service providers, and cloud service providers for secure data storage. All these providers are bound by strict data protection agreements and may only use your data for the purposes specified in those agreements.
MDG99 may be required to disclose your personal data to the relevant authorities when mandated by law, court order, or regulatory directive. This includes financial crime investigations, money laundering cases, or other compliance requirements prescribed by law.
In the event of a merger, acquisition, or transfer of MDG99 business assets, players' personal data may be transferred as part of those business assets. You will be notified in advance should this occur, and your rights under this Privacy Policy will continue to be protected.
The security of your personal data is MDG99's top priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, use, or disclosure.
While we implement robust security measures, no security system is entirely perfect. In the event of a data breach that affects your rights and freedoms, MDG99 will notify you within the timeframe required by applicable law and take appropriate remedial action.
MDG99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences through your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality and security of the MDG99 platform for you.
As an MDG99 user, you have certain rights regarding your personal data. MDG99 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to data retention obligations under applicable law.
You have the right to request that we restrict the processing of your data under certain circumstances provided by law.
You have the right to receive your personal data in a machine-readable format for transfer to another party.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the MDG99 support team via Live Chat or email. We will process your request within 30 days of receipt.
MDG99 is an online gambling platform strictly restricted to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If we find that we have collected personal data from someone under the age of 18 without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that a child in their care has provided personal data to MDG99 without consent are encouraged to contact us immediately.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how MDG99 manages your personal data, we are ready to listen and assist you.
You may contact the MDG99 privacy and data protection team through the following channels:
We are committed to resolving all privacy-related enquiries and complaints within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in your country.
We invest in the best technologies and processes to ensure your privacy is always protected.
All your personal data and financial transactions are protected by 256-bit SSL encryption in transit and AES-256 encryption at rest — the same security standards used by leading financial institutions worldwide.
MDG99's identity verification process uses advanced document authentication technology to ensure every player's identity is accurately verified, protecting the player community from fraud and unauthorised account use.
MDG99 has never and will never sell, lend, or trade players' personal data to third parties for marketing purposes. Your data is used solely to enable us to provide you with the best possible service.
MDG99 retains your personal data only for as long as it is needed for the stated purposes or as required by law. Data that is no longer needed is securely deleted or anonymised in accordance with established procedures.
The MDG99 platform undergoes regular security audits and penetration testing by experienced independent cybersecurity firms. This ensures our systems consistently meet the latest industry security standards.
You have full control over your personal data. Through the MDG99 account panel, you can update personal information, manage communication preferences, and request data deletion at any time with ease.
Your privacy is protected. Your data is secure. It's time to enjoy the best casino experience at MDG99 — the platform of choice for Malaysian players.